Shipping policy

Every order is print on demand and may be fulfilled in the USA or Internationally.  If ordering multiple designs, you may receive multiple shipments. Average shipping time is 7 days. These shipping time is an estimate, not guarantee, and does not include the production time of POD products.

Tapstitch Shipping Rates

What if I entered the wrong phone number when ordering?

  • If you provided the wrong number, the package may fail to be delivered.
  • Please get in touch with customer service as soon as possible if the parcel has not been shipped so IHI can change the details: support@ihaveideas.shop.
  • In cases where the customer has provided the wrong phone number, IHI is not responsible for the cost of reshipping or refunding the order.

What if I have yet to receive my package after 20 days?

The following are the three main reasons packages are not delivered:

  • Missed calls from the courier;
  • Incorrect contact number provided at purchase;
  • Incorrect shipping address provided at purchase.

If the delivery failed for any of these reasons, please contact us at support@ihaveideas.shop with:

  • the correct contact number/address;
  • the available times for re-delivery.

Delays might also occur due to events outside of IHI's control, such as:

  • Flight cancellations;
  • National holidays;
  • Striking workers.

What if my package is lost or damaged?

  • Send photos of the damage to customer service at support@ihaveideas.shop within 7 days of receiving the package.
  • If the freight company loses your package, we will arrange re-shipping as soon as possible.

My order shows it is being returned to the sender, what now?

  • Orders are returned to the sender for many reasons, but usually, it’s due to
  • incorrect address details on the package, making it undeliverable;
  • the package being unclaimed at customs;
  • the package being refused/returned.
  • You will be notified once the order arrives back at our facility.
  • If you wish to have the product reshipped, contact us with an updated, correct address where relevant.
  • New shipping charges will be applied to orders that have been returned to the sender because they were unclaimed at customs, returned, or had an incorrect address submitted at purchase.

What happens if a package wasn't delivered to me, but the tracking states that it was?

  • If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, I Have Ideas! will not cover the cost of reshipping or refunding the order.
  • There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address.
  • Customers should reach out to the carrier and inquire if any additional details were left by the delivery person.
  • We're not yet able to assist with filing claims with shipping carriers, but we hope to do so in the future.